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  • Nissan Juke 1.5 DCI N Connecta 3 year deal

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    Price
    £125.00
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    Price
    £88.66
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    Seat Leon 1.4 TSI FR Tech 2 year deal

  • Seat Leon 2.0 TSI 300 Cupra 5 door 2 year deal

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    Price
    £154.64
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    £99.99
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    Citroen C3 1.2 Puretech Feel 2 year deal

  • Audi Q3 1.4 TFSI S Line Edition 3 year deal

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    Price
    £201.99
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    £150.63
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    Skoda Superb 2.0 TDI SE l Exec Estate 2 year deal

  • Audi A6 2.0 TDI Ultra SE Executive 3 Year Deal

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    Price
    £191.00
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    £149.00
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    Renault Captur 1.5 dCi Dynamique Auto 3 year deal

  • Audi A3 1.0 TFSI Sport Sportback 3 year deal

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    Price
    £153.00
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    £249.99
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    GLA 220d 4MATIC AMG Line Auto 2 year deal

  • Audi A4 1.4 TFSI Black Edition 2 year deal

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    Price
    £151.00
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    Price
    £162.00
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    Nissan Qashqai 1.5 dCi N Connecta 3 year deal

  • Mercedes C 350e Sport Premium Auto Hybrid 2 year deal

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    £249.99
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    £192.00
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    Nissan Navara 2.3 dCi Double Cab Acenta + 3 year deal

  • Volkswagen Tiguan 2.0 TDI SE Nav 2 year deal

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    Price
    £141.93
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    £188.00
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    Audi A5 2.0 TFSI SE Coupe

  • VW Touareg 3.0 TDI 262ps R Line Plus 2 year deal

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    Price
    £309.39
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    Price
    £199.99
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    Mercedes A 180d AMG Line 2 year deal

Compliants Procedure

What you should if you wish to complain

At Hyper Car Leasing Limited it is our aim to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.

This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.

If you have a complaint about us you should let us know by writing to us at: Hyper Car Leasing Limited. 14 Clarence Mansions, 2 Clarence Terrace, Leamington Spa. CV32 5LD .Alternatively you can phone us on 01926 710216 or you can send an email to sales@hypercarleasing.co.uk

What We Will Do If You Complain

Timescales for dealing with your complaint.

If you send us your complaint in writing, we will write to you within five working days to let you know we have received it. If you inform us of your complaint by telephone or in person we will write to you within five business days of you telling us. We will confirm in this letter the details of your complaint and ask that you write back to confirm to us that these details are correct.

If we cannot resolve your complaint within four weeks of receipt, we will write to update you about our investigation and to tell you when we will write to you informing you of our decision.

If we are unable to reach a decision sooner, we will contact you no later than eight weeks from the date we first received your complaint. We will then tell you what our final decision is or, if we have not been able to reach a resolution within this time we will give you details of the Financial Ombudsman Service which you can contact about your complaint.

How We Will Deal With Your Complaint

When we write to advise you we have received your complaint, we will tell you in that letter the name and job title of the person who is dealing with your complaint. If you have any queries while we are dealing with your complaint, you should contact the person named in that letter.

We will deal with your complaint as quickly as we can. If we have to make a lot of enquiries to investigate your complaint, it may take us longer to reach a decision. It is possible that as part of our investigations we may need to ask you for more information.

While we investigate your complaint we will keep you informed and you will not have to wait any longer than eight weeks to hear the outcome of our review.

We will only use the personal details you give us (when you make your complaint, or later on) to help us deal with your complaint as set out in this complaints handling procedure. The way we use your personal details will comply fully with the Data Protection Act 1998.

How We Will Reach Our Decision

When investigating your complaint, we will always take account of what you tell us. We will reach our final decision based on the outcome of our investigations and what you have told us.

We will assess complaints according to the law and the principles and guidance produced by our regulators - the Office of Fair Trading.

Telling You About Our Decision

If we can not reach a decision within eight weeks of receiving your complaint, we will write to you to explain the outcome of our investigation and what we propose to do about it. If we decide your complaint is unfounded, our letter will explain why.

What If You Are Unhappy With Our Final Decision

If you disagree with our decision you should contact us. Alternatively, you can contact the Financial Ombudsman Service with your comments. You can also contact the Financial Ombudsman Service if you have not received a response from us within eight weeks from the date of your complaint.

If you disagree with our decision you should contact us. Alternatively, you can contact the Financial Ombudsman Service with your comments. You can also contact the Financial Ombudsman Service if you have not received a response from us within eight weeks from the date of your complaint.

If we do change our decision, our letter will tell you what our revised decision is and how and why we reached it.

Hyper Car Leasing Limited, Nelson House, 2 Hamilton Terrace, Leamington Spa CV32 4LY is authorised and regulated by the Financial Conduct Authority.

EandOE

Our Products

We have a variety of car options available to our customers, see below to find out more.

A bit more about us

Terms and Conditions

Commission Disclosure

Complaints Procedure

Treating Customers Fairly

Why Choose Us

Hyper Car Leasing are dedicated to delivering a premium service to all our customers..

  • Privately owned
  • We help people make better decisions
  • Independent
  • Consistent Pricing Policy
  • Business Continuity