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  • Volkswagen Golf 1.5 TSI Match Edition 3 year deal

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    Price
    £116.00
    excl vat
    per month

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    Price
    £175.00
    Incl vat
    per month


    Volkswagen Arteon 2.0 TSI SE DSG 2 year deal

  • Mercedes A 200p AMG Line 2 year deal

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    Price
    £141.99
    excl vat
    per month


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    Price
    £112.00
    excl vat
    per month


    Seat Arona 1.0 TSI SE 2 year deal

  • Ford Puma 1.0 Ecoboost Hybrid ST Line 2 year deal

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    Price
    £169.99
    excl vat
    per month

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    Price
    £240.00
    excl vat
    per month


    Volkswagen Tiguan Allspace 2.0 TDI Match 2 year deal

  • Kia Stonic 1.4 MPI 2 ISG 2 Year Deal

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    Price
    £123.99
    excl vat
    per month

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    Price
    £192.00
    excl vat
    per month


    Volvo V90 TM Momentum Plus Auto 2 year deal

  • Audi Q5 40 TDI Quattro Sport S Tronic 2 Year Deal

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    Price
    £284.00
    excl vat
    per month

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    Price
    £174.00
    excl vat
    per month


    Volkswagen Caddy 2.0 TSI Startline 2 year deal

  • Audi A6 40 TDI Sport S Tronic 2 year deal

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    Price
    £292.00
    excl vat
    per month

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    Price
    £166.00
    excl vat
    per month


    Volkswagen Golf 1.6 TDI GT 5 Door 3 year deal

  • Mercedes A 200p AMG Line Auto 2 year deal

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    Price
    £162.99
    inc vat
    per month

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    delivering excellence through experience

    Price
    £164.00
    excl vat
    per month


    Honda Civic 1.5 VTEC Turbo Sport 2 year deal

Compliants Procedure

What you should if you wish to complain

At Hyper Car Leasing Limited it is our aim to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.

This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.

If you have a complaint about us you should let us know by writing to us at: Hyper Car Leasing Limited. 124 Warwick Street, Leamington Spa. CV32 4QY .Alternatively you can phone us on 01926 334460 or you can send an email to [email protected]

What We Will Do If You Complain

Timescales for dealing with your complaint.

If you send us your complaint in writing, we will write to you within five working days to let you know we have received it. If you inform us of your complaint by telephone or in person we will write to you within five business days of you telling us. We will confirm in this letter the details of your complaint and ask that you write back to confirm to us that these details are correct.

If we cannot resolve your complaint within four weeks of receipt, we will write to update you about our investigation and to tell you when we will write to you informing you of our decision.

If we are unable to reach a decision sooner, we will contact you no later than eight weeks from the date we first received your complaint. We will then tell you what our final decision is or, if we have not been able to reach a resolution within this time we will give you details of the Financial Ombudsman Service which you can contact about your complaint.

How We Will Deal With Your Complaint

When we write to advise you we have received your complaint, we will tell you in that letter the name and job title of the person who is dealing with your complaint. If you have any queries while we are dealing with your complaint, you should contact the person named in that letter.

We will deal with your complaint as quickly as we can. If we have to make a lot of enquiries to investigate your complaint, it may take us longer to reach a decision. It is possible that as part of our investigations we may need to ask you for more information.

While we investigate your complaint we will keep you informed and you will not have to wait any longer than eight weeks to hear the outcome of our review.

We will only use the personal details you give us (when you make your complaint, or later on) to help us deal with your complaint as set out in this complaints handling procedure. The way we use your personal details will comply fully with the Data Protection Act 1998.

How We Will Reach Our Decision

When investigating your complaint, we will always take account of what you tell us. We will reach our final decision based on the outcome of our investigations and what you have told us.

We will assess complaints according to the law and the principles and guidance produced by our regulators - the Office of Fair Trading.

Telling You About Our Decision

If we can not reach a decision within eight weeks of receiving your complaint, we will write to you to explain the outcome of our investigation and what we propose to do about it. If we decide your complaint is unfounded, our letter will explain why.

What If You Are Unhappy With Our Final Decision

BVRLA Conciliation Service

As a Leasing Broker Member of the British Vehicle Rental and Leasing Association (BVRLA), any unresolved disputes may be referred to the BVRLA by either the customer or by Hyper Car Leasing.

The BVRLA is approved by Government as a Consumer ADR body under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015.

Details should be submitted by email to: [email protected]

If you do not have access to email, details can be sent by post to:

British Vehicle Rental and Leasing Association

River Lodge

Badminton Court

Amersham

HP7 0DD

The BVRLA Conciliation Service will investigate potential breaches of the BVRLA Code of Conduct and will aim to resolve the matter using the information presented by both parties to the dispute. Any information requested from Hyper Car Leasing will be sent to the BVRLA within five working days. Based on the information available, the BVRLA will provide both parties with its finding and recommendations.

The BVRLA aims to resolve complaints through the Conciliation Service within 30 days and members must comply with the Conciliations Service findings.

Financial Ombudsman Service

If you have a regulated consumer contract with us and are not satisfied with our final response, you may be eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response.

When we send you a final response, we will also provide you with a copy of the Financial Ombudsman Service explanatory leaflet.

If we do change our decision, our letter will tell you what our revised decision is and how and why we reached it.

Hyper Car Leasing Limited, Nelson House, 2 Hamilton Terrace, Leamington Spa CV32 4LY is authorised and regulated by the Financial Conduct Authority.

EandOE

The offers shown are subject to finance approval, availability of the vehicle and are subject to change at any time. The vehicle photographs and descriptions are for information only and they may not be for the vehicle which is on offer.

Hyper Car Leasing Ltd is a Credit Broker and not a lender and is authorised and regulated by the Financial Conduct Authority

Our Products

We have a variety of car options available to our customers, see below to find out more.

A bit more about us

Terms and Conditions

Commission Disclosure

Complaints Procedure

Treating Customers Fairly

Privacy Policy

Why Choose Us

Hyper Car Leasing are dedicated to delivering a premium service to all our customers..

  • Privately owned
  • We help people make better decisions
  • Independent
  • Consistent Pricing Policy
  • Business Continuity